Mahamoor has made a great post about job differences between our 2 countries. I have noticed some differences in attitude that I would like to add.
I think many of the major differences are caused by the relative labour costs. Even taking cost of living into account manual labour is far more expensive here in the UK than in Sri Lanka.
Many people who live in the UK (including myself) will be continually amazed by the sheer number of staff in SL's shops and restaurants per customer or transaction.
In Sri Lanka I have often been served by a security guard, who will take my bag as I enter the shop, another person who will take my goods out of the basket at the checkout, another one who will take my money and then yet another who will check my receipt and give the goods to me.
Here in London we are accustomed to having to search for anyone to help us in many shops. When we finally find a shop assistant they invariably treat us as if we are a unwelcome interruption to a conversation with their friend about what they are going to do at the weekend.
The attitude displayed by retail staff both in the UK and in Sri Lanka continually surprises and disappoints me. It is as if they are blissfully unaware of the small fact that it is us, the customer, who pays their wages.
I do find that Sri Lankan shop assistants and also shopkeepers, the ones who tend to run their own shop, can appear aggressive to a Westerner, but they are usually just trying to persuade you to buy something. Here we are more keen on browsing without being hassled, but then having help at hand when required.
Restaurant service in SL is much better than in the UK. Then again, my experience in SL is probably more limited to the higher end restaurants where better service would be expected.
I have come across excellent service in shops and restaurants in both countries but, across the board, it could be so much better. I just wish the staff would remember that the customer should always be number 1!
If you are reading this please, please add a comment or 2, I am very interested in finding out other people's views on Sri Lankan compared to British customer service and also on the perfect type of customer service.